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When will my order be processed and shipped?
When will my order be processed and shipped?
Orders are usually prepared and dispatched within 1–3 business days (Monday to Friday, excluding public holidays). This timeframe includes order verification, packing, and handover to the shipping carrier.
What could cause my order to ship later than expected?
What could cause my order to ship later than expected?
Shipping delays may happen during peak shopping periods, promotional events, or due to inventory verification, carrier capacity, or unexpected logistical disruptions. Rest assured, we actively monitor all orders and work to minimize delays whenever possible.
My tracking number shows no updates. Should I be concerned?
My tracking number shows no updates. Should I be concerned?
Not necessarily. Tracking information can take 24–48 hours to appear after shipment, and updates may pause temporarily while the package is in transit between carrier facilities.
My tracking hasn’t moved for several days. What should I do?
My tracking hasn’t moved for several days. What should I do?
If your tracking status shows no movement for more than 5 business days, please contact our support team. We will investigate the issue with the carrier and assist with a replacement or reshipment if needed.
What if my order is marked as delivered but I didn’t receive it?
What if my order is marked as delivered but I didn’t receive it?
If your order is marked as delivered but cannot be located, please:
- Check with neighbors or household members
- Verify the shipping address provided at checkout
- Contact us within 72 hours so we can help coordinate with the carrier and find a resolution