Shipping policy
At Manugear, we believe shipping should be simple, transparent, and dependable. This Shipping Policy outlines how orders are prepared, shipped, and delivered, so you know exactly what to expect after placing an order with us.
Our Shipping Commitment
We partner with trusted fulfillment providers to ensure every order is handled with care. From secure packaging to efficient dispatch, our shipping process is designed to balance speed, reliability, and product integrity.
Our goal is to:
- Ship orders promptly after confirmation
- Minimize delivery delays through streamlined logistics
- Provide customers with a clear and predictable post-purchase experience
We appreciate your confidence in us and your patience while your order makes its way to you.
SECTION 1 – Order Processing & Shipping Costs
Order Processing Time
Orders are typically prepared and processed within 1–2 business days after payment has been successfully confirmed. Processing includes order verification, quality inspection, and packaging.
Please note that during high-volume periods, promotions, or holidays, processing times may be slightly extended. We always strive to dispatch orders as quickly as possible.
Shipping Fees
Any applicable shipping fees will be clearly displayed at checkout before you finalize your purchase. There are no hidden shipping charges.
SECTION 2 – Estimated Delivery Time
Once your order has been shipped, the estimated delivery timeframe is:
- 4–7 business days after shipment
Orders are shipped from U.S.-based warehouses, depending on product availability and fulfillment location.
Delivery timelines are estimates and not guaranteed. Actual delivery may vary due to factors such as carrier delays, weather conditions, destination distance, or other circumstances beyond our control.
SECTION 3 – Order Tracking
After your order is dispatched, you will receive a shipping confirmation email containing your tracking number.
Please keep in mind:
- Tracking information may take 24–48 hours to update after shipment
- Temporary delays in tracking updates do not necessarily indicate a problem
- If tracking appears unclear or inactive for an extended period, our support team is happy to assist
SECTION 4 – Taxes, Duties & Customs
For orders shipped within the United States, applicable sales tax will be calculated at checkout based on state and local regulations.
If international shipping is available, customers are responsible for any customs duties, import taxes, or additional fees required by their local authorities. We are not responsible for delays caused by customs clearance processes.
SECTION 5 – Order Changes & Cancellations
We begin processing orders quickly to ensure timely delivery.
If you need to update your shipping address or request a cancellation, please contact us as soon as possible at:
Once an order has entered processing or has been shipped, changes or cancellations may no longer be possible.
SECTION 6 – Lost or Damaged Shipments
Your satisfaction is important to us, and we are here to help if issues arise during delivery.
Damaged Items
If your order arrives damaged, please contact us within 72 hours of delivery and include clear photos of the packaging and the affected item. We will review the case and arrange a replacement or appropriate resolution.
Lost Packages
If a shipping carrier confirms that your package has been lost in transit, we will work with you to provide a replacement or suitable solution at no additional cost.
SECTION 7 – Contact Information
If you have any questions regarding shipping or delivery, please contact us:
Manugear
Email: service@manugear.com
Phone: +1 (510) 288-8883
Address: 39899 Balentine Drive Suite 200, Newark, CA 94560 , United States